NEC UX-Softphone Suite

Welcome

Welcome to the NEC UX-Softphone Suite for the Cygnafire telephone system. The NEC UX-Softphone Suite provides several telephony utilities within one flexible application. Included in this package are an IP SoftPhone, a PC Assistant to control a desktop telephone, and a PC-based attendant console for performing operator or receptionist duties. Through this application, a user has access to many of the standard and enhanced features of the Cygnafire telephone system, whether sitting at their office desk, working in a conference room, or traveling out of the office.

IP SoftPhone

The SoftPhone takes advantage of the convergence of voice and data by bringing all of the capabilities of a traditional desktop phone into the PC. Whether in the office or on the road, the SoftPhone can deliver high-quality voice communications through a USB-connected headset or handset. The IP SoftPhone is so versatile that is can serve as a primary desktop phone, a supplemental phone, or as a telecommuting device.

PC Assistant

The PC Assistant provides easy access to the most common functions provided by a digital phone. By using this application, users can easily manage their call handling tasks without having to switch their attention between the telephone and PC. Additional features, such as a contact directory, recording capability, and custom hot keys, provide increased value to the NEC telephone user.

PC Attendant

An operator or receptionist can use PC Attendant to easily access the most common functions required by their position. The user works more efficiently by managing their call handling tasks without having to switch their attention between the telephone and PC. Additional features, such as a company directory, recording capability, and PC-to-PC messaging, provide additional value to the attendant position.

The UX-Softphone Suite also provides several user interface options that allow the user to select the screen layout that will work best for their environment. Information about the different user interface options can be found at the following locations:

· Docked Toolbar

· Floating Window

· Emulation Phone Image

· Compact Phone

Further information about the capabilities of the NEC UX-Softphone Suite can be found at the following locations:

• Basic Call Handling
• Company Directory
• Monitoring Stations with BLF/DSS keys
• Viewing Call History
• Using Collaboration Functions
• Using 3^rd Party Shared Services
• Additional Features
• Customizations

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Copyright 2007, Red Phoenix, Ltd.